Pest control for property managers and landlords

Pests in a rental building are rarely just one unit’s problem. Cockroaches follow pipes and wiring, bed bugs ride in on furniture and luggage, and mice use gaps that run through the whole structure. We work with property managers, condo boards and landlords across Ontario. Request a quote and we send details in under 30 minutes.

Who this is for

This page is for people who look after buildings: property managers, superintendents, condo boards, owners of small rental properties and landlords with a single basement unit. If you are a tenant with a problem, tell your landlord in writing and keep a copy, then point them to us.

Pests that matter in apartments and condos

Cockroaches

German cockroaches thrive in kitchens and bathrooms and move through shared walls. A unit that has them and is not treated can keep reinfesting its neighbours. See our cockroach control service and the cockroach guide.

Bed bugs

Bed bugs move with people and belongings, so they turn up in any building. They hide in mattress seams, bed frames and furniture, and they travel along walls and hallways. Our bed bug treatment page explains the process, and the bed bug guide helps with identification.

Mice and rats

Rodents enter through basements, garbage rooms and gaps around pipes, then run through voids between units. Droppings in a garbage room or a complaint about scratching in the walls are the usual first signs. We cover this under rodent control, and in the guides to mice and rats.

Why building-wide thinking works better

Treating a single unit while the pests live next door is like bailing a boat with a hole in it. A good plan looks at the affected unit, the units above, below and beside it, common areas such as laundry and garbage rooms, and the entry points on the outside.

In Toronto, RentSafeTO applies to apartment buildings of three or more storeys and ten or more units, and owners must register. Building owners should read the City’s guidance for their obligations. We do not give legal advice, so check your lease and the rules that apply to your property.

How our process works in a multi-unit building

We follow the four steps in our integrated pest management guide.

1. Inspect. We check the reported unit, nearby units where access is given, and shared spaces.
2. Identify. We confirm the pest, because roaches, bed bugs and mice call for different methods.
3. Treat. We choose methods for the pest and the layout, and give you unit-prep steps to pass on to residents.
4. Follow up. We return to check results and deal with spots that are still active.

Tenant notice and unit preparation

Good communication decides whether treatment works. Give residents written notice, say what is happening and when, and list what they need to do. Typical prep steps include clearing floors and cabinet fronts, bagging and washing bedding for bed bug jobs, and putting food in sealed containers. Your technician supplies the exact list for the pest involved. Ask residents to report sightings to the property manager rather than treating on their own, since store-bought sprays can scatter roaches and bed bugs into neighbouring units.

What property managers can do between visits

• Record every complaint with the unit number, date and what was seen.
• Keep garbage rooms clean, closed and tidy.
• Repair gaps around pipes, doors and baseboards that you find on rounds.
• Fix leaks and moisture problems promptly.
• Tell residents who to contact and make it easy to report early.

What to expect

Request a quote and describe the building and the problem. You get price details or a call-back in under 30 minutes. After you accept, a technician inspects and sets out a plan. Read more about how we work in our commercial pest control page.

Get a free quote

Tell us about the building, the number of units and the pest you are seeing. Use our free quote form or give us a call.